# Support **URL:** https://community.the-qrcode-generator.com/c/support/17.md [Latest](https://community.the-qrcode-generator.com/latest.md) · [Categories](https://community.the-qrcode-generator.com/categories.md) · [Tags](https://community.the-qrcode-generator.com/tags.md) --- ## [About the Support category](https://community.the-qrcode-generator.com/t/about-the-support-category/142)
**Author:** [@Roy](https://community.the-qrcode-generator.com/u/Roy)\ **Replies:** 0\ **Last updated:** [November 28, 2024, 9:37am UTC](https://community.the-qrcode-generator.com/t/about-the-support-category/142 "2024-11-28T09:37:09Z")
Support questions on using The QR Code Generator --- ## [I need to print a saved qr code.](https://community.the-qrcode-generator.com/t/i-need-to-print-a-saved-qr-code/1465)
**Author:** [@Donna\_Wilkey](https://community.the-qrcode-generator.com/u/Donna_Wilkey)\ **Replies:** 1\ **Last updated:** [October 30, 2025, 3:22pm UTC](https://community.the-qrcode-generator.com/t/i-need-to-print-a-saved-qr-code/1465 "2025-10-30T15:22:28Z")
How do I copy and paste the code I created?? --- ## [Reactivating my QR card](https://community.the-qrcode-generator.com/t/reactivating-my-qr-card/1468)
**Author:** [@j\_todd\_95](https://community.the-qrcode-generator.com/u/j_todd_95)\ **Replies:** 0\ **Last updated:** [October 3, 2025, 5:34pm UTC](https://community.the-qrcode-generator.com/t/reactivating-my-qr-card/1468 "2025-10-03T17:34:12Z")
I created a QR code and used it for my business cards. A month later is says it’s inactive but unfortunately I didn’t save the QR code on my profile. How can I reactive the QR code on business card without creating anoth… --- ## [the-qrcode-generator.com showing error "oops, this qr code is no longer active](https://community.the-qrcode-generator.com/t/the-qrcode-generator-com-showing-error-oops-this-qr-code-is-no-longer-active/1466)
**Author:** [@sp\_tech19](https://community.the-qrcode-generator.com/u/sp_tech19)\ **Replies:** 0\ **Last updated:** [October 3, 2025, 5:34pm UTC](https://community.the-qrcode-generator.com/t/the-qrcode-generator-com-showing-error-oops-this-qr-code-is-no-longer-active/1466 "2025-10-03T17:34:10Z")
Hello, This is anoop ranawat and i am giving support to pharma company in india. My team member used your website to create a QR code but i am not getting which gmail id she used. I tried sptech19@gamil.com and sptechn… --- ## [URGENT: Codes created in 2023 no longer work!](https://community.the-qrcode-generator.com/t/urgent-codes-created-in-2023-no-longer-work/1454)
**Author:** [@lauratdesignstudio](https://community.the-qrcode-generator.com/u/lauratdesignstudio)\ **Replies:** 1\ **Last updated:** [September 24, 2025, 9:15am UTC](https://community.the-qrcode-generator.com/t/urgent-codes-created-in-2023-no-longer-work/1454 "2025-09-24T09:15:21Z")
I had a free account that allowed for a number of QR codes, then you made changes going to. paid. I paid under a “work” email, but the codes that were created under the personal account no longer work. also, I have tri… --- ## [Missing QR code](https://community.the-qrcode-generator.com/t/missing-qr-code/1216)
**Author:** [@aster](https://community.the-qrcode-generator.com/u/aster)\ **Replies:** 3\ **Last updated:** [July 3, 2025, 5:11pm UTC](https://community.the-qrcode-generator.com/t/missing-qr-code/1216 "2025-07-03T17:11:34Z")
Hi, hoping someone can help. I have a dynamic QR code which is still active but i can’t find it anywhere in my account. I have the QR code file and shortURL. Thanks, --- ## [Dynamic QR Code Not Working Anymore – Was Working Earlier Post:](https://community.the-qrcode-generator.com/t/dynamic-qr-code-not-working-anymore-was-working-earlier-post/1250)
**Author:** [@dev](https://community.the-qrcode-generator.com/u/dev)\ **Replies:** 1\ **Last updated:** [July 3, 2025, 4:41pm UTC](https://community.the-qrcode-generator.com/t/dynamic-qr-code-not-working-anymore-was-working-earlier-post/1250 "2025-07-03T16:41:06Z")
Hi, I created a dynamic QR code about a month ago and it was working perfectly until recently. Now, when scanned, it shows: “This site can’t be reached – DNS\_PROBE\_FINISHED\_NXDOMAIN” (attaching screenshot). Details: … --- ## [After upgrading all QR codes disappeared....](https://community.the-qrcode-generator.com/t/after-upgrading-all-qr-codes-disappeared/1184)
**Author:** [@dina.beck](https://community.the-qrcode-generator.com/u/dina.beck)\ **Replies:** 1\ **Last updated:** [June 16, 2025, 5:35pm UTC](https://community.the-qrcode-generator.com/t/after-upgrading-all-qr-codes-disappeared/1184 "2025-06-16T17:35:21Z")
We upgraded to the $60/year plan on 3/10. Today, 6.16, when I logged in there are no codes saved and it said we were in a trial that was expiring and had to upgrade. I paid (again?) and still do not see any of our codes! … --- ## [Access to account via email and password](https://community.the-qrcode-generator.com/t/access-to-account-via-email-and-password/1151)
**Author:** [@TJ\_Jinadu](https://community.the-qrcode-generator.com/u/TJ_Jinadu)\ **Replies:** 1\ **Last updated:** [June 9, 2025, 3:10pm UTC](https://community.the-qrcode-generator.com/t/access-to-account-via-email-and-password/1151 "2025-06-09T15:10:26Z")
I have taken over the role of a colleague who has since left the company, and would like to access our account to renew the subscription. I have reached out to AI support but have yet to get a response. Can you please as… --- ## [Need to have a picture with the QR code](https://community.the-qrcode-generator.com/t/need-to-have-a-picture-with-the-qr-code/1063)
**Author:** [@Girard\_Hafely](https://community.the-qrcode-generator.com/u/Girard_Hafely)\ **Replies:** 1\ **Last updated:** [June 4, 2025, 5:27pm UTC](https://community.the-qrcode-generator.com/t/need-to-have-a-picture-with-the-qr-code/1063 "2025-06-04T17:27:58Z")
I’ve created a business QR code with name, address, phone, url, etc. IT has my logo in the center of the QR code I’ve seen other QR code generators that allow you to add your picture so when they add your contact infor… --- ## [How limit users acces to the accoun?](https://community.the-qrcode-generator.com/t/how-limit-users-acces-to-the-accoun/1107)
**Author:** [@Marina\_Gonzalez](https://community.the-qrcode-generator.com/u/Marina_Gonzalez)\ **Replies:** 1\ **Last updated:** [June 4, 2025, 5:15pm UTC](https://community.the-qrcode-generator.com/t/how-limit-users-acces-to-the-accoun/1107 "2025-06-04T17:15:23Z")
Is there a way to invite a user to the account but limit their access to a QR folder? --- ## [Changing a mobile phone number linked to a QR code](https://community.the-qrcode-generator.com/t/changing-a-mobile-phone-number-linked-to-a-qr-code/1104)
**Author:** [@Caryn\_Christie](https://community.the-qrcode-generator.com/u/Caryn_Christie)\ **Replies:** 1\ **Last updated:** [June 4, 2025, 5:13pm UTC](https://community.the-qrcode-generator.com/t/changing-a-mobile-phone-number-linked-to-a-qr-code/1104 "2025-06-04T17:13:35Z")
Is it possible to edit a phone number attached to a QR code that has been printed on wrist bands without altering the QR code image itself? --- ## [Free QR code transfer to paid account](https://community.the-qrcode-generator.com/t/free-qr-code-transfer-to-paid-account/1103)
**Author:** [@marketing3](https://community.the-qrcode-generator.com/u/marketing3)\ **Replies:** 1\ **Last updated:** [June 4, 2025, 5:11pm UTC](https://community.the-qrcode-generator.com/t/free-qr-code-transfer-to-paid-account/1103 "2025-06-04T17:11:05Z")
If I create a QR code in a Free account, and then purchase a plan, will that QR code transfer with all information, to my paid account? --- ## [QR Codes not working - Safari cant establish a secure connection - but the sites work](https://community.the-qrcode-generator.com/t/qr-codes-not-working-safari-cant-establish-a-secure-connection-but-the-sites-work/998)
**Author:** [@Julie\_Donovan](https://community.the-qrcode-generator.com/u/Julie_Donovan)\ **Replies:** 3\ **Last updated:** [May 26, 2025, 5:19am UTC](https://community.the-qrcode-generator.com/t/qr-codes-not-working-safari-cant-establish-a-secure-connection-but-the-sites-work/998 "2025-05-26T05:19:04Z")
I have QR codes that were printed on signs and when they were delivered, the QR Codes no longer work. All of my QR codes (another printed on a big banner) show the message “Safari cant establish a secure connection” - bu… --- ## [Request to Transfer QR Codes to a Separate Company Account](https://community.the-qrcode-generator.com/t/request-to-transfer-qr-codes-to-a-separate-company-account/1020)
**Author:** [@Amani\_Albar1](https://community.the-qrcode-generator.com/u/Amani_Albar1)\ **Replies:** 1\ **Last updated:** [May 20, 2025, 7:15pm UTC](https://community.the-qrcode-generator.com/t/request-to-transfer-qr-codes-to-a-separate-company-account/1020 "2025-05-20T19:15:09Z")
Dear QR Code Generator Support Team, I hope this message finds you well. I previously created and managed QR codes for a company I worked with using my personal account on your platform. Now that I am no longer with th… --- ## [Issue with Expired QR Code – Urgent Assistance Needed](https://community.the-qrcode-generator.com/t/issue-with-expired-qr-code-urgent-assistance-needed/1018)
**Author:** [@Eli\_Kashani\_Eliseo](https://community.the-qrcode-generator.com/u/Eli_Kashani_Eliseo)\ **Replies:** 1\ **Last updated:** [May 20, 2025, 7:13pm UTC](https://community.the-qrcode-generator.com/t/issue-with-expired-qr-code-urgent-assistance-needed/1018 "2025-05-20T19:13:22Z")
Dear Support Team, Greetings. A QR Code generated via your website has stopped working after approximately two weeks and now displays the following error message: “Oops, This QR code is no longer active.” Unfortunate… --- ## [How do I change the primary email address on my account](https://community.the-qrcode-generator.com/t/how-do-i-change-the-primary-email-address-on-my-account/945)
**Author:** [@carlfritz](https://community.the-qrcode-generator.com/u/carlfritz)\ **Replies:** 1\ **Last updated:** [May 20, 2025, 7:11pm UTC](https://community.the-qrcode-generator.com/t/how-do-i-change-the-primary-email-address-on-my-account/945 "2025-05-20T19:11:22Z")
How do I change the primary email address on my account? --- ## [Billed for plan I don't need????](https://community.the-qrcode-generator.com/t/billed-for-plan-i-dont-need/1034)
**Author:** [@mark\_campbell](https://community.the-qrcode-generator.com/u/mark_campbell)\ **Replies:** 1\ **Last updated:** [May 20, 2025, 7:08pm UTC](https://community.the-qrcode-generator.com/t/billed-for-plan-i-dont-need/1034 "2025-05-20T19:08:32Z")
Why am I being billed $60 for essential account when I have upgraded to advanced for $150 whichy is still valid for almost a year??? Now continoulsy being asked to upgrade when I already have many months ago. --- ## [How do I end my subscription?](https://community.the-qrcode-generator.com/t/how-do-i-end-my-subscription/1035)
**Author:** [@Chris\_P\_Jaehnig](https://community.the-qrcode-generator.com/u/Chris_P_Jaehnig)\ **Replies:** 1\ **Last updated:** [May 20, 2025, 7:06pm UTC](https://community.the-qrcode-generator.com/t/how-do-i-end-my-subscription/1035 "2025-05-20T19:06:49Z")
I now longer need this service, how do I discontinue the subscription/unsucscribe? --- ## [Why did the dynamic QR code I created disappear?](https://community.the-qrcode-generator.com/t/why-did-the-dynamic-qr-code-i-created-disappear/1041)
**Author:** [@user20](https://community.the-qrcode-generator.com/u/user20)\ **Replies:** 1\ **Last updated:** [May 20, 2025, 6:01pm UTC](https://community.the-qrcode-generator.com/t/why-did-the-dynamic-qr-code-i-created-disappear/1041 "2025-05-20T18:01:25Z")
Why did the dynamic QR code I created disappear? I can’t view it from my backend anymore. However, it seems that scanning the previously created QR code still works. How long can this kind of QR code remain usable? Wh… --- ## [Malicious Link Detected](https://community.the-qrcode-generator.com/t/malicious-link-detected/909)
**Author:** [@carl.tomkinson](https://community.the-qrcode-generator.com/u/carl.tomkinson)\ **Replies:** 1\ **Last updated:** [April 30, 2025, 4:11pm UTC](https://community.the-qrcode-generator.com/t/malicious-link-detected/909 "2025-04-30T16:11:08Z")
Hey guys - love the platform! :slight\_smile: Trying to create some QR codes with TinyURL links (we need these to adjust the content in my workplace, so we can print posters with the newsletter QR code, and change the ti… --- ## [Need a custom domain qr code](https://community.the-qrcode-generator.com/t/need-a-custom-domain-qr-code/906)
**Author:** [@venkateswararao\_cheb](https://community.the-qrcode-generator.com/u/venkateswararao_cheb)\ **Replies:** 1\ **Last updated:** [April 30, 2025, 11:17am UTC](https://community.the-qrcode-generator.com/t/need-a-custom-domain-qr-code/906 "2025-04-30T11:17:06Z")
i need a custom domain qr code --- ## [Compressed PDF unable to upload](https://community.the-qrcode-generator.com/t/compressed-pdf-unable-to-upload/809)
**Author:** [@Rajendra\_Jagdish\_Ran](https://community.the-qrcode-generator.com/u/Rajendra_Jagdish_Ran)\ **Replies:** 1\ **Last updated:** [April 21, 2025, 2:34pm UTC](https://community.the-qrcode-generator.com/t/compressed-pdf-unable-to-upload/809 "2025-04-21T14:34:58Z")
I converted a very large word file of 100 mb into PDF and further compressed it to 2.3 mb. I am anable to upload this 2.3 mb PDF file into the QR Code. Tried several times. Could I get a solution please. --- ## [Where can I find my invoice?](https://community.the-qrcode-generator.com/t/where-can-i-find-my-invoice/773)
**Author:** [@jjorgensen](https://community.the-qrcode-generator.com/u/jjorgensen)\ **Replies:** 3\ **Last updated:** [April 14, 2025, 5:15pm UTC](https://community.the-qrcode-generator.com/t/where-can-i-find-my-invoice/773 "2025-04-14T17:15:03Z")
I’m not seeing where I can find and download an invoice for my account. --- ## [Urgent - Reactivate QR code](https://community.the-qrcode-generator.com/t/urgent-reactivate-qr-code/804)
**Author:** [@Martin\_Rychly](https://community.the-qrcode-generator.com/u/Martin_Rychly)\ **Replies:** 1\ **Last updated:** [April 14, 2025, 5:12pm UTC](https://community.the-qrcode-generator.com/t/urgent-reactivate-qr-code/804 "2025-04-14T17:12:40Z")
Deras, I have tried your service and would like to purchase it. We already have a generated QR code, but I cannot find it anywhere in my profile. Would it be possible to add the attached QR code to my profile so that I c… --- ## [Email Change add](https://community.the-qrcode-generator.com/t/email-change-add/799)
**Author:** [@Noomi\_Ra](https://community.the-qrcode-generator.com/u/Noomi_Ra)\ **Replies:** 1\ **Last updated:** [April 14, 2025, 5:06pm UTC](https://community.the-qrcode-generator.com/t/email-change-add/799 "2025-04-14T17:06:30Z")
How do i change emails, i dont want to use the current email i have on file --- ## [Reactivate QR code how long does it take?](https://community.the-qrcode-generator.com/t/reactivate-qr-code-how-long-does-it-take/780)
**Author:** [@Felix\_Ready](https://community.the-qrcode-generator.com/u/Felix_Ready)\ **Replies:** 1\ **Last updated:** [April 11, 2025, 10:22am UTC](https://community.the-qrcode-generator.com/t/reactivate-qr-code-how-long-does-it-take/780 "2025-04-11T10:22:59Z")
I just paid for the Advanced Plan to activate my expired qr codes. I found how to do it with the dots. But it doesn’t work. --- ## [Promotion code for my annually plan](https://community.the-qrcode-generator.com/t/promotion-code-for-my-annually-plan/624)
**Author:** [@Hanadi\_Al-Mardini](https://community.the-qrcode-generator.com/u/Hanadi_Al-Mardini)\ **Replies:** 3\ **Last updated:** [April 11, 2025, 10:19am UTC](https://community.the-qrcode-generator.com/t/promotion-code-for-my-annually-plan/624 "2025-04-11T10:19:55Z")
I need promotion code for annually plan --- ## [I generated code before signing up](https://community.the-qrcode-generator.com/t/i-generated-code-before-signing-up/718)
**Author:** [@tmcrivertour](https://community.the-qrcode-generator.com/u/tmcrivertour)\ **Replies:** 1\ **Last updated:** [April 11, 2025, 10:17am UTC](https://community.the-qrcode-generator.com/t/i-generated-code-before-signing-up/718 "2025-04-11T10:17:53Z")
Hi there I generated 2 QR codes before signing up, is there any ways I can connect these already generated and distributed QR codes to my qrcode-generator account (currently free-test --- ## [Failed to save code Unable to save the QR Code due to a technical issue. Please try again!](https://community.the-qrcode-generator.com/t/failed-to-save-code-unable-to-save-the-qr-code-due-to-a-technical-issue-please-try-again/713)
**Author:** [@amadeo\_garcia](https://community.the-qrcode-generator.com/u/amadeo_garcia)\ **Replies:** 1\ **Last updated:** [April 11, 2025, 10:16am UTC](https://community.the-qrcode-generator.com/t/failed-to-save-code-unable-to-save-the-qr-code-due-to-a-technical-issue-please-try-again/713 "2025-04-11T10:16:05Z")
Failed to save code Unable to save the QR Code due to a technical issue. Please try again! Why this happens ??? [Next page](https://community.the-qrcode-generator.com/c/support/17.md?page=1)