# Support **URL:** https://community.the-qrcode-generator.com/c/support/17.md?page=1 [Latest](https://community.the-qrcode-generator.com/latest.md) · [Categories](https://community.the-qrcode-generator.com/categories.md) · [Tags](https://community.the-qrcode-generator.com/tags.md) **Page:** 2 --- ## [Created QR code without an account and now I can't find it](https://community.the-qrcode-generator.com/t/created-qr-code-without-an-account-and-now-i-cant-find-it/712)
**Author:** [@vlad\_crisan](https://community.the-qrcode-generator.com/u/vlad_crisan)\ **Replies:** 1\ **Last updated:** [April 11, 2025, 10:11am UTC](https://community.the-qrcode-generator.com/t/created-qr-code-without-an-account-and-now-i-cant-find-it/712 "2025-04-11T10:11:08Z")
Now that I have an account I can’t find the original QR code that I created, how do I get it back and add it to my account? --- ## [Existing Qr code destination change](https://community.the-qrcode-generator.com/t/existing-qr-code-destination-change/772)
**Author:** [@Tamriko\_Barda-Viera](https://community.the-qrcode-generator.com/u/Tamriko_Barda-Viera)\ **Replies:** 1\ **Last updated:** [April 11, 2025, 10:01am UTC](https://community.the-qrcode-generator.com/t/existing-qr-code-destination-change/772 "2025-04-11T10:01:58Z")
I have an existing QR code, see attached, that was generated from this platform. I do not have login information for the code, and I do not know if it is dynamic or static type, but i do need to change the destination. … --- ## [QR-code vitality/durability](https://community.the-qrcode-generator.com/t/qr-code-vitality-durability/711)
**Author:** [@Anastasia\_Zerkina](https://community.the-qrcode-generator.com/u/Anastasia_Zerkina)\ **Replies:** 1\ **Last updated:** [April 11, 2025, 9:45am UTC](https://community.the-qrcode-generator.com/t/qr-code-vitality-durability/711 "2025-04-11T09:45:56Z")
Hello! What’s the durability of a basic free qr-code? How many days can I use it? --- ## [Pricing/ Subscription ](https://community.the-qrcode-generator.com/t/pricing-subscription/737)
**Author:** [@Victor\_Nderitu](https://community.the-qrcode-generator.com/u/Victor_Nderitu)\ **Replies:** 1\ **Last updated:** [April 3, 2025, 9:47am UTC](https://community.the-qrcode-generator.com/t/pricing-subscription/737 "2025-04-03T09:47:02Z")
When a subscription includes 50 Dynamic QR Codes, are these replenished annually, or is it a one-time allocation? --- ## [Download spreadsheet of our QR codes](https://community.the-qrcode-generator.com/t/download-spreadsheet-of-our-qr-codes/570)
**Author:** [@Lakeland\_College](https://community.the-qrcode-generator.com/u/Lakeland_College)\ **Replies:** 2\ **Last updated:** [April 1, 2025, 5:16am UTC](https://community.the-qrcode-generator.com/t/download-spreadsheet-of-our-qr-codes/570 "2025-04-01T05:16:59Z")
It would be helpful if we could download the list of our active codes as a spreadsheet. Even a PDF. Right now that doesn’t seem possible. Could it be? --- ## [QR-code lifespan ](https://community.the-qrcode-generator.com/t/qr-code-lifespan/714)
**Author:** [@Anastasia\_Zerkina](https://community.the-qrcode-generator.com/u/Anastasia_Zerkina)\ **Replies:** 0\ **Last updated:** [March 30, 2025, 4:50am UTC](https://community.the-qrcode-generator.com/t/qr-code-lifespan/714 "2025-03-30T04:50:59Z")
Hello! Could you possibly answer when the qr-code be expired? --- ## [I am a small biz and only need QR codes 1X a year - If I upgrade can I cancel the monthly when finished?](https://community.the-qrcode-generator.com/t/i-am-a-small-biz-and-only-need-qr-codes-1x-a-year-if-i-upgrade-can-i-cancel-the-monthly-when-finished/566)
**Author:** [@onelovemarketnc](https://community.the-qrcode-generator.com/u/onelovemarketnc)\ **Replies:** 1\ **Last updated:** [March 21, 2025, 6:05pm UTC](https://community.the-qrcode-generator.com/t/i-am-a-small-biz-and-only-need-qr-codes-1x-a-year-if-i-upgrade-can-i-cancel-the-monthly-when-finished/566 "2025-03-21T18:05:50Z")
I am a small biz and only need QR codes 1X a year - If I upgrade can I cancel the monthly when finished? --- ## [My free trial has ended i didn't know about it will cost me 4k per month in INR can anyone help me to activate my current free plan for only 1 month ](https://community.the-qrcode-generator.com/t/my-free-trial-has-ended-i-didnt-know-about-it-will-cost-me-4k-per-month-in-inr-can-anyone-help-me-to-activate-my-current-free-plan-for-only-1-month/571)
**Author:** [@Just\_handcrafted\_thi](https://community.the-qrcode-generator.com/u/Just_handcrafted_thi)\ **Replies:** 1\ **Last updated:** [March 21, 2025, 6:01pm UTC](https://community.the-qrcode-generator.com/t/my-free-trial-has-ended-i-didnt-know-about-it-will-cost-me-4k-per-month-in-inr-can-anyone-help-me-to-activate-my-current-free-plan-for-only-1-month/571 "2025-03-21T18:01:13Z")
My free trial has ended i didn’t know about it will cost me 4k per month in INR can anyone help me to activate my current free plan for only 1 month --- ## [Can we exchange Users ?](https://community.the-qrcode-generator.com/t/can-we-exchange-users/594)
**Author:** [@duncan.kirk](https://community.the-qrcode-generator.com/u/duncan.kirk)\ **Replies:** 1\ **Last updated:** [March 21, 2025, 5:59pm UTC](https://community.the-qrcode-generator.com/t/can-we-exchange-users/594 "2025-03-21T17:59:25Z")
Hey. Can we exchange Users on the Advanced and Professional accounts with no penalty? Example - if staff changes or a new team lead needs temporary control? In other words, if there are two Users, and we need to switch… --- ## [Request for No Permanent Establishment (PE) Certificate for Tax Compliance in India](https://community.the-qrcode-generator.com/t/request-for-no-permanent-establishment-pe-certificate-for-tax-compliance-in-india/655)
**Author:** [@Mother\_Sparsh](https://community.the-qrcode-generator.com/u/Mother_Sparsh)\ **Replies:** 1\ **Last updated:** [March 21, 2025, 5:58pm UTC](https://community.the-qrcode-generator.com/t/request-for-no-permanent-establishment-pe-certificate-for-tax-compliance-in-india/655 "2025-03-21T17:58:04Z")
We are writing to request that you kindly provide us with a No Permanent Establishment (PE) Certificate for your company in India, in compliance with the Income Tax Act, 1961. This certificate is required to fulfill the … --- ## [Invoice issue - change name in invoice](https://community.the-qrcode-generator.com/t/invoice-issue-change-name-in-invoice/527)
**Author:** [@zana\_soce](https://community.the-qrcode-generator.com/u/zana_soce)\ **Replies:** 1\ **Last updated:** [March 21, 2025, 5:56pm UTC](https://community.the-qrcode-generator.com/t/invoice-issue-change-name-in-invoice/527 "2025-03-21T17:56:03Z")
Hi! Is it possible to change Name in the invoice. I changed name in billing info. Thank you --- ## [How can i take of an extra slash on my website name](https://community.the-qrcode-generator.com/t/how-can-i-take-of-an-extra-slash-on-my-website-name/634)
**Author:** [@office](https://community.the-qrcode-generator.com/u/office)\ **Replies:** 1\ **Last updated:** [March 21, 2025, 5:54pm UTC](https://community.the-qrcode-generator.com/t/how-can-i-take-of-an-extra-slash-on-my-website-name/634 "2025-03-21T17:54:46Z")
Ive created a QR code and added out website but an extra forward slash is at the end, when i try and edit this it does not come off. Can anyone please tell me how to take this off? Example: https://www.org/ --- ## [I need someone to call/email for assistance](https://community.the-qrcode-generator.com/t/i-need-someone-to-call-email-for-assistance/610)
**Author:** [@Dylan\_Sheldon](https://community.the-qrcode-generator.com/u/Dylan_Sheldon)\ **Replies:** 1\ **Last updated:** [March 13, 2025, 5:16am UTC](https://community.the-qrcode-generator.com/t/i-need-someone-to-call-email-for-assistance/610 "2025-03-13T05:16:35Z")
I need to remove the admin email address from our account and make myself or another person the admin. The admin has not worked at our company for several years. I also need access to information about our plan. I am hop… --- ## [Paid renewal, QR codes still frozen](https://community.the-qrcode-generator.com/t/paid-renewal-qr-codes-still-frozen/579)
**Author:** [@Jill\_Kanto](https://community.the-qrcode-generator.com/u/Jill_Kanto)\ **Replies:** 1\ **Last updated:** [March 11, 2025, 9:18am UTC](https://community.the-qrcode-generator.com/t/paid-renewal-qr-codes-still-frozen/579 "2025-03-11T09:18:58Z")
Hello, All emails from this site have gone to my spam. The auto-renew wasn’t going through (unsure of why) and I received an email that my QR codes were frozen with no links to unfreeze them. I found an older e-mail in … --- ## [Support team contact](https://community.the-qrcode-generator.com/t/support-team-contact/541)
**Author:** [@chris](https://community.the-qrcode-generator.com/u/chris)\ **Replies:** 1\ **Last updated:** [March 5, 2025, 9:52am UTC](https://community.the-qrcode-generator.com/t/support-team-contact/541 "2025-03-05T09:52:51Z")
How can I contact help from the company --- ## [SMS QR Code Not Opening Text Platform](https://community.the-qrcode-generator.com/t/sms-qr-code-not-opening-text-platform/505)
**Author:** [@Gabe\_O\_Neill](https://community.the-qrcode-generator.com/u/Gabe_O_Neill)\ **Replies:** 2\ **Last updated:** [February 20, 2025, 4:16pm UTC](https://community.the-qrcode-generator.com/t/sms-qr-code-not-opening-text-platform/505 "2025-02-20T16:16:16Z")
I have been using this service for quite some time and it has worked very well for me. My application is for the QR code to automatically open the text message platform with the fields populated. I have found on some rar… --- ## [/lander at the end of url ](https://community.the-qrcode-generator.com/t/lander-at-the-end-of-url/464)
**Author:** [@louella](https://community.the-qrcode-generator.com/u/louella)\ **Replies:** 1\ **Last updated:** [February 20, 2025, 7:44am UTC](https://community.the-qrcode-generator.com/t/lander-at-the-end-of-url/464 "2025-02-20T07:44:38Z")
hi @Roy. i’ve generated a qr code for a domain we own, but we are yet to launch the website. is that why the qr code generated www.domainname.org.nz/lander (note /lander at the end of the sample url name provided). --- ## [Adding more than one email address](https://community.the-qrcode-generator.com/t/adding-more-than-one-email-address/358)
**Author:** [@Greg\_Voornas](https://community.the-qrcode-generator.com/u/Greg_Voornas)\ **Replies:** 2\ **Last updated:** [January 23, 2025, 1:28am UTC](https://community.the-qrcode-generator.com/t/adding-more-than-one-email-address/358 "2025-01-23T01:28:03Z")
How do I include TWO email addresses on a contact card QR Code? --- ## [I codici creati dall'account di gmail, hanno una scadenza?](https://community.the-qrcode-generator.com/t/i-codici-creati-dallaccount-di-gmail-hanno-una-scadenza/307)
**Author:** [@Giovanni\_Incerto](https://community.the-qrcode-generator.com/u/Giovanni_Incerto)\ **Replies:** 1\ **Last updated:** [January 22, 2025, 1:54pm UTC](https://community.the-qrcode-generator.com/t/i-codici-creati-dallaccount-di-gmail-hanno-una-scadenza/307 "2025-01-22T13:54:29Z")
Ho creato due codici QR per delle targhette da esporre davanti ad una casa per affitti brevi, l’account mi da un conto alla rovescia di 14 giorni, alla fine di questi 14 giorni i QR continueranno ha funzionare? Ho finend… --- ## [ the qr code Generator delede all my codes from the last few years](https://community.the-qrcode-generator.com/t/the-qr-code-generator-delede-all-my-codes-from-the-last-few-years/308)
**Author:** [@J\_K](https://community.the-qrcode-generator.com/u/J_K)\ **Replies:** 1\ **Last updated:** [January 22, 2025, 1:42pm UTC](https://community.the-qrcode-generator.com/t/the-qr-code-generator-delede-all-my-codes-from-the-last-few-years/308 "2025-01-22T13:42:52Z")
i am using the qr code Generator for the last couple of years but this year i have update my credit card and didn’t notice that its not update by my the QR Code Generator so now i just update it but i see you already del… --- ## [Need to get this QR code relinked!](https://community.the-qrcode-generator.com/t/need-to-get-this-qr-code-relinked/344)
**Author:** [@AMC\_Digital](https://community.the-qrcode-generator.com/u/AMC_Digital)\ **Replies:** 1\ **Last updated:** [January 22, 2025, 1:39pm UTC](https://community.the-qrcode-generator.com/t/need-to-get-this-qr-code-relinked/344 "2025-01-22T13:39:23Z")
My employee accidentally deleted this QR code, not know it would be used for an event next week. Is there any way I can get it reinstated and linked back to https://donate.wck.org/fundraiser/5944361? --- ## [QR Codes not working "qr-codes.io"](https://community.the-qrcode-generator.com/t/qr-codes-not-working-qr-codes-io/306)
**Author:** [@Jay\_Nunez](https://community.the-qrcode-generator.com/u/Jay_Nunez)\ **Replies:** 3\ **Last updated:** [January 22, 2025, 1:34pm UTC](https://community.the-qrcode-generator.com/t/qr-codes-not-working-qr-codes-io/306 "2025-01-22T13:34:52Z")
My QR Codes are not working anymore… the ones with “qr-codes.io” I do not know what to do. I distributed the codes to all my trainees which are like more than 1000 cards which are permanently printed on their certificat… --- ## [QR codes are not working when scan it shows QR code has been expired. ](https://community.the-qrcode-generator.com/t/qr-codes-are-not-working-when-scan-it-shows-qr-code-has-been-expired/378)
**Author:** [@Frank\_Videos](https://community.the-qrcode-generator.com/u/Frank_Videos)\ **Replies:** 1\ **Last updated:** [January 22, 2025, 1:25pm UTC](https://community.the-qrcode-generator.com/t/qr-codes-are-not-working-when-scan-it-shows-qr-code-has-been-expired/378 "2025-01-22T13:25:04Z")
Hi some of my QR codes are not working when scan it shows QR code has been expired. Please help --- ## [1. QR Codes are not working. 2. Can not change URLS](https://community.the-qrcode-generator.com/t/1-qr-codes-are-not-working-2-can-not-change-urls/322)
**Author:** [@Ministry\_Of\_Crab\_Mal](https://community.the-qrcode-generator.com/u/Ministry_Of_Crab_Mal)\ **Replies:** 1\ **Last updated:** [January 14, 2025, 4:21pm UTC](https://community.the-qrcode-generator.com/t/1-qr-codes-are-not-working-2-can-not-change-urls/322 "2025-01-14T16:21:46Z")
I have bunch of QRs and not working anymore. Its redirecting qr-codes.io and its not redirect to URL which attached with QR code. Need support soon --- ## [My QR codes are not working](https://community.the-qrcode-generator.com/t/my-qr-codes-are-not-working/333)
**Author:** [@Frank\_Videos](https://community.the-qrcode-generator.com/u/Frank_Videos)\ **Replies:** 1\ **Last updated:** [January 14, 2025, 4:19pm UTC](https://community.the-qrcode-generator.com/t/my-qr-codes-are-not-working/333 "2025-01-14T16:19:33Z")
Hi, I had created static qr codes from the-qrcode-generator.com. but some of my QR codes are showing expired while scanning. Please help. I have attached one QR code regards rohan --- ## [Making the Multi Links Page Look good](https://community.the-qrcode-generator.com/t/making-the-multi-links-page-look-good/360)
**Author:** [@Lance\_Jackson](https://community.the-qrcode-generator.com/u/Lance_Jackson)\ **Replies:** 1\ **Last updated:** [January 11, 2025, 3:39pm UTC](https://community.the-qrcode-generator.com/t/making-the-multi-links-page-look-good/360 "2025-01-11T15:39:40Z")
I’m wondering if there’s any way to make the page the QR code goes to with the multiple links look better. In white and black, it looks bad! Is there any way to customize it? --- ## [I was used to .. but can't edit my qr codes now..Is there anyone wo may help?](https://community.the-qrcode-generator.com/t/i-was-used-to-but-cant-edit-my-qr-codes-now-is-there-anyone-wo-may-help/309)
**Author:** [@Gunel\_Abbasova](https://community.the-qrcode-generator.com/u/Gunel_Abbasova)\ **Replies:** 1\ **Last updated:** [December 30, 2024, 6:43am UTC](https://community.the-qrcode-generator.com/t/i-was-used-to-but-cant-edit-my-qr-codes-now-is-there-anyone-wo-may-help/309 "2024-12-30T06:43:19Z")
I was used to … but can’t edit my qr codes now…Is there anyone wo may help? --- ## [My QR code is not working may be expire how to renew the old QR code?](https://community.the-qrcode-generator.com/t/my-qr-code-is-not-working-may-be-expire-how-to-renew-the-old-qr-code/267)
**Author:** [@anilnimmipnr](https://community.the-qrcode-generator.com/u/anilnimmipnr)\ **Replies:** 2\ **Last updated:** [December 30, 2024, 5:54am UTC](https://community.the-qrcode-generator.com/t/my-qr-code-is-not-working-may-be-expire-how-to-renew-the-old-qr-code/267 "2024-12-30T05:54:19Z")
my QR code is not working may be expire how to renew the old QR code? --- ## [I am the primary account holder from my company but as I am leaving the organization, I would like to nominate someone for primary account holder. How can i do the same?](https://community.the-qrcode-generator.com/t/i-am-the-primary-account-holder-from-my-company-but-as-i-am-leaving-the-organization-i-would-like-to-nominate-someone-for-primary-account-holder-how-can-i-do-the-same/270)
**Author:** [@dhruval\_mehta](https://community.the-qrcode-generator.com/u/dhruval_mehta)\ **Replies:** 1\ **Last updated:** [December 23, 2024, 10:07am UTC](https://community.the-qrcode-generator.com/t/i-am-the-primary-account-holder-from-my-company-but-as-i-am-leaving-the-organization-i-would-like-to-nominate-someone-for-primary-account-holder-how-can-i-do-the-same/270 "2024-12-23T10:07:34Z")
I am the primary account holder from my company but as I am leaving the organization, I would like to nominate someone for primary account holder. How can i do the same? --- ## [PDF QR CODE IS NOT WORKING](https://community.the-qrcode-generator.com/t/pdf-qr-code-is-not-working/266)
**Author:** [@anilnimmipnr](https://community.the-qrcode-generator.com/u/anilnimmipnr)\ **Replies:** 1\ **Last updated:** [December 23, 2024, 10:07am UTC](https://community.the-qrcode-generator.com/t/pdf-qr-code-is-not-working/266 "2024-12-23T10:07:20Z")
Hi I have purchased one QR code for this site of my PDF brochure, Still note reading this QR code… what I can do? [Previous page](https://community.the-qrcode-generator.com/c/support/17.md) [Next page](https://community.the-qrcode-generator.com/c/support/17.md?page=2)