# Paid renewal, QR codes still frozen

**URL:** <https://community.the-qrcode-generator.com/t/paid-renewal-qr-codes-still-frozen/579>\
**Category:** Support\
**Created:** [March 8, 2025, 6:56pm UTC](https://community.the-qrcode-generator.com/t/paid-renewal-qr-codes-still-frozen/579 "2025-03-08T18:56:39Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Jill\_Kanto](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.the-qrcode-generator.com/jill_kanto/32/393_2.png) [@Jill\_Kanto](https://community.the-qrcode-generator.com/u/Jill_Kanto)\
**Post date:** [March 8, 2025, 6:56pm UTC](https://community.the-qrcode-generator.com/t/paid-renewal-qr-codes-still-frozen/579/1 "2025-03-08T18:56:39Z")

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Hello,  
All emails from this site have gone to my spam. The auto-renew wasn’t going through (unsure of why) and I received an email that my QR codes were frozen with no links to unfreeze them. I found an older e-mail in my spam asking to update my billing info. I paid the annual fee through the link in that older email. Now 18 hours later, my QR codes are still frozen. If I try to access my account it only shows the Frozen/Payment screen.

I have the invoice & receipt for the payment and sent it to support but haven’t heard back. We have these QR codes printed on our products. Please help.

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**Author:** ![g3zer0](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.the-qrcode-generator.com/g3zer0/32/57_2.png) [@g3zer0](https://community.the-qrcode-generator.com/u/g3zer0)\
**Post date:** [March 11, 2025, 9:18am UTC](https://community.the-qrcode-generator.com/t/paid-renewal-qr-codes-still-frozen/579/2 "2025-03-11T09:18:58Z")

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Hello @Jill_Kanto , I’m sorry to hear that your QR codes are still frozen even after renewal and updating your payment information. If you could please share a sample of the QR code or share the e-mail associated with your account then accout us through the in-app chat ([The QR Code Generator](https://docs.the-qrcode-generator.com/en/)) or via e-mail at [support@the-qrcode-generator.com](mailto:support@the-qrcode-generator.com), we’d be very happy to assist you.

Note: Kindly refrain from sharing your personal information over the community channel to ensure your privacy is protected.