Access to account via email and password

I have taken over the role of a colleague who has since left the company, and would like to access our account to renew the subscription. I have reached out to AI support but have yet to get a response. Can you please assist?

Thanks

Hello @TJ_Jinadu Thanks for reaching out! I’ve reviewed your email, and it sounds like the QR code you’re trying to reinstate is from another platform. We recommend contacting that platform directly for assistance.

If there’s anything we can do to help from our end, please don’t hesitate to ask