Missing QR code

Support
1

Hi, hoping someone can help.

I have a dynamic QR code which is still active but i can’t find it anywhere in my account.

I have the QR code file and shortURL.

Thanks,

2

Hey @aster

Thanks for reaching out to the community. It’s common for missing QR codes to be due to deletion, sometimes they are even from another platform.

To help you track it down, please send the sample QR code image to our Support team at support@the-qrcode-generator.com. We’ll be happy to investigate for you!

3

Thanks, i actually spoke to one of your advisors via live chat and they’ve informed me which QR code on our account is the one to update. However, the design of the QR code (where all the black dots are) is different to the one on my artwork, but she informed me that if i update the URL it will also update on the QR code that’s on our artwork, which confused me as surely the design would have to be the same / why did it change design in the first place?

Is there a way to see the history of URL changes on a dynamic QR code?

4

Hey @aster It’s great to hear that we got your QR codes active again. Regarding the design, the link embeded in your QR code is permanent, what our platform does is redirect users to the new link you’ve set it up with in your account.

On the history changes, I’m afraid we don’t keep historical data of our QR code changes but we’ve passed it on as feedback to our team. Thank you.