Missing QR code

General discussion
1

Hi, hoping someone can help.

I have a dynamic QR code which is still active but i can’t find it anywhere in my account.

I have the QR code file and shortURL.

Thanks,

2

Hey @aster

Thanks for reaching out to the community. It’s common for missing QR codes to be due to deletion, sometimes they are even from another platform.

To help you track it down, please send the sample QR code image to our Support team at support@the-qrcode-generator.com. We’ll be happy to investigate for you!

3

Thanks, i actually spoke to one of your advisors via live chat and they’ve informed me which QR code on our account is the one to update. However, the design of the QR code (where all the black dots are) is different to the one on my artwork, but she informed me that if i update the URL it will also update on the QR code that’s on our artwork, which confused me as surely the design would have to be the same / why did it change design in the first place?

Is there a way to see the history of URL changes on a dynamic QR code?