Paid renewal, QR codes still frozen

Support
1

Hello,
All emails from this site have gone to my spam. The auto-renew wasn’t going through (unsure of why) and I received an email that my QR codes were frozen with no links to unfreeze them. I found an older e-mail in my spam asking to update my billing info. I paid the annual fee through the link in that older email. Now 18 hours later, my QR codes are still frozen. If I try to access my account it only shows the Frozen/Payment screen.

I have the invoice & receipt for the payment and sent it to support but haven’t heard back. We have these QR codes printed on our products. Please help.

2

Hello @Jill_Kanto , I’m sorry to hear that your QR codes are still frozen even after renewal and updating your payment information. If you could please share a sample of the QR code or share the e-mail associated with your account then accout us through the in-app chat (The QR Code Generator) or via e-mail at support@the-qrcode-generator.com, we’d be very happy to assist you.

Note: Kindly refrain from sharing your personal information over the community channel to ensure your privacy is protected.