I had a free account that allowed for a number of QR codes, then you made changes going to. paid. I paid under a “work” email, but the codes that were created under the personal account no longer work. also, I have tried sending to your support email and have not heard back - in fact i did get an email saying “We’ve detected a malware threat on a QR Code in your account and have automatically disabled it in order to ensure the safety of users:” what can i do to recreate these codes? they are already printed on thousands of biz cards that are given out at shows - already out in the public? I find no place to upload QR for replication on the website.
Hello,
I’m sorry your QR codes stopped working. Please email our support team at support@the-qrcode-generator.com with some sample QR codes so we can look into your account.
Our platform uses security tools, including third-party verifiers, to ensure our QR codes aren’t used for malicious purposes. These tools may perform automated checks that can affect a QR code if it violates our policies.
We’ll investigate the issue and get back to you as soon as we receive your communication.